Shipping policy
SHIPPING POLICY
DOMESTIC SHIPPING
Mi Amore Vintage ships throughout the United States.
Customers are responsible for shipping costs on domestic orders under $399. The applicable shipping charge will be calculated and displayed at checkout.
Domestic orders of $399 or more qualify for complimentary standard shipping unless otherwise stated.
Any expedited or upgraded shipping options requested by the customer may be subject to additional charges.
PROCESSING & DELIVERY
Orders are processed and prepared for shipment as quickly as possible. Estimated delivery times provided at checkout or by the shipping carrier are estimates only and are not guaranteed.
Once an order has shipped, customers are responsible for monitoring the tracking information and promptly responding to any delivery requests or notices from the carrier.
Mi Amore Vintage is not responsible for carrier delays or delays caused by circumstances outside of our reasonable control.
INTERNATIONAL SHIPPING
International customers are responsible for applicable shipping charges unless otherwise stated at checkout.
International delivery times may vary depending on the destination, carrier, and customs processing.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Mi Amore Vintage has no control over these charges and cannot predict the amount that may be assessed. Customers are responsible for understanding the applicable import requirements and charges in their destination country before placing an order.
UNPAID DUTIES & REFUSED INTERNATIONAL SHIPMENTS
If applicable duties, taxes, or customs charges are not paid, the carrier may return the shipment to Mi Amore Vintage.
When an international shipment is refused or returned because the customer failed to pay applicable customs charges or complete required customs procedures, the carrier may continue to charge Mi Amore Vintage for duties, taxes, return transportation, handling, or other associated fees.
Any such charges billed to Mi Amore Vintage will be deducted from any store credit or other amount otherwise due to the customer.
For DHL shipments, applicable duties or taxes charged back to Mi Amore Vintage, return shipping charges, and other carrier-imposed fees will be charged back to the customer.
An additional $50 administrative fee will apply to international orders returned due to unpaid duties or taxes, refusal of delivery, or failure to complete required customs procedures.
If DHL subsequently refunds any applicable carrier-imposed charges to Mi Amore Vintage, the corresponding amount recovered may be credited back to the customer. Carrier refunds are not guaranteed.
Original shipping charges are non-refundable.
UNCLAIMED & UNDELIVERABLE SHIPMENTS
Customers are responsible for providing a complete and accurate shipping address and for monitoring the delivery of their order.
If a shipment is returned to Mi Amore Vintage because it was unclaimed, refused, undeliverable, or not collected within the carrier’s required timeframe, we will attempt to contact the customer twice using the contact information associated with the order.
If the customer wishes to have the order shipped again, the customer will be responsible for all additional shipping costsbefore the order is resent.
If we do not receive a response after two contact attempts, the order will be handled in accordance with our Return & Refund Policy. Any return shipping costs, carrier fees, duties, taxes, or other charges incurred by Mi Amore Vintage may be deducted from any applicable store credit.
INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that all shipping information is correct before submitting an order.
Mi Amore Vintage is not responsible for delivery issues resulting from an incorrect, incomplete, or outdated address provided by the customer.
If an order is returned to us because of incorrect shipping information, the customer will be responsible for the cost of reshipping the order.
LOST OR DAMAGED PACKAGES
If your package appears to have been lost or damaged during transit, please contact Mi Amore Vintage as soon as possible so that we can review the situation and, where applicable, assist with a carrier claim.
Any resolution will depend on the circumstances of the shipment and the applicable carrier’s investigation and policies.
By placing an order with Mi Amore Vintage, you acknowledge and agree to this Shipping Policy.